27 July 2023

Each month, we interview a staff member from HNC, delving into their experience working for the company and the responsibilities that come with their roles.

This month, our spotlight is on Karina Mashru. She shares her insights on case management, as well as other ad-hoc tasks she encounters on a weekly basis.

How long have you worked at HNC?

I have been working at HNC for one year.

What is your job title?

My role is as a Service Desk Analyst.

What are your main responsibilities and duties at HNC?

My main duties and responsibilities are case management. I also have to handle incoming calls, where I assist with questions, queries and problems that have arisen on our internal and external servers.

What does an average week look like?

On an average week, I always make sure that tasks that require regular monitoring and checking are always completed.

This means that I am able to keep everything up to date. As case management is a collaborative process, I work closely with other members of the team assessing and implementing changes.

There are always a lot of ad-hoc tasks that come from incoming calls from customers who often phone in with questions and queries.

Sometimes the phone calls involve problems that need fixing quickly, so this means that each week has different challenges.

What do you enjoy most about working at HNC?

The best thing about working at HNC is the team that I work in. We all work well together, and the team is constantly growing which is also exciting.

How has the business developed since you started?

Not just in my team, but across all departments the teams have grown.

What excites you the most about working at HNC?

Something that I find exciting about working at HNC is the opportunities for career development and progression.

The help that you receive from colleagues, as well as the opportunity to learn from others, means that everyone grows and progresses. 

Where do you think HNC will be in five years’ time?

In the last 12 months that I have been working at HNC, I can see that we have already grown.

I can see the potential of the company as it continues to grow, as well as the teams facing more challenges and projects.

I am looking forward to seeing where we are in 5 years – all I know is we will only be further than we are today.