The situation regarding Coronavirus is evolving and fast moving but we would like to reassure all our customers that we have measures in place which will allow us to continue to provide remote support for your ViewPoint™, Trium CTG and Tricefy® applications throughout the duration of this ongoing public health crisis.
We have already set up remote working for our entire service team to minimise the risk of infection and contagion. Our service team can provide the same level of service from the remote locations as was previously available from our head office. All telephone numbers and contact details are unchanged, and we will continue to work within the current SLA resolution timescales.
Currently over 99% of service calls are resolved remotely without any need for a service visit and we would expect that situation to remain. For the very small number of cases where a service visit may be necessary over the coming weeks, we will address the need and severity on a case by case basis and manage any site visit in accordance with government guidelines and public health advice.
We fully expect to be able to provide full and interrupted service throughout the course of this crisis but will fully update you should any unforeseen changes occur at any time. Should you have any queries whatsoever please contact us through the usual channels as below.