22 December 2022

A Week in the Life looks at what happens at HNC behind the scenes, where we speak to members of the team to find out what their every day looks like.

This month, we have spoken to Malcolm Wisson, who works as a Service Manager.

How long have you worked at HNC?

I have worked here for over 9 years, 2023 will be my tenth anniversary.

What is your job title?

My role is as Service Manager.

What are your main responsibilities and duties at HNC?

Primarily my focus is managing our day-to-day service offerings to internal/external customers and driving continual improvement to add value to our customers and stakeholders.

What does an average week look like for you?

An average week sees me monitoring the day-to-day operations across the service desk by liaising with my team and supporting them in case resolution.

Regular case reviews and support tasks and meetings with the projects team, internal management, IT contractors etc, fielding any ad-hoc requirements which need resolving.

What do you enjoy most about working at HNC?

The joy of working with such a group of passionate and professional individuals who have such a high level of dedication and drive to deliver and support sophisticated clinical solutions and provide an excellent customer experience.

How has the business developed since you started?

We have come a long way in the last 9 years, with so many changes to enable us to deliver on our promises and more to come.

What is the most exciting thing about working at HNC?

The knowledge that the products and services we provide, and support enable the clinical staff to provide enhanced clinical care to the patients/mothers to be in the highs and lows of their lives.

Where do you think HNC will be in five years’ time?

In Five years, HNC will have grown and continue providing sophisticated clinical solutions with our customary high level of support.